SHOP POLICIES  

Please read my policies to ensure that you have a wonderful shopping experience. Should you have any questions at all, please feel free to contact me at MatArt75@gmail.com.  Commissions welcome.  All images on this website are subject to copyright and cannot be reproduced, copied, or printed without permission of Melissa A. Torres. The artist reserves the right to use all images, even after paintings have been sold. I may sometimes post photos to my site or to social media. Please let me know if you would not want your photo posted. Your information will always remain private.

1:ORDERS

For custom orders please allow 6-8 weeks for completion/shipping.  Please keep in mind that oils do take longer to complete.Fifty percent will be required up front. NO work will be started until payment is received. Specify if you are wanting an oil or acrylic painting. Please provide clear photos. I will let you know if the photo from which you want me to work is acceptable. I do not work from professional photographs or those where copyright may be an issue.
I will provide you with photos of the process and will not seal the painting until it is to your satisfaction. Once it is sealed/varnished, I cannot make any changes. 

Please contact me for pricing and payment methods.

2:SHIPPING

Items will be shipped using USPS. Item(s) are being shipped out from Texas. UPON CHECKOUT--Please verify that your PayPal name/address (names must be correct and complete) is correct as I ship to the PayPal name/address. Failure to ensure the information is accurate will delay or misdirect shipment of your order.I ship items the most cost effective method mainly being USPS. Items ships within 1-3 days of CLEARED payment. I use tracking on all domestic shipments--look for an email from PAYPAL with the tracking information.  Buyer is responsible for paying for expedited shipping or extra insurance. Please notify me if you'd like either one. 
Shipping costs are just estimates. I will refund the difference if over $5.00.

 

3:GIFT SHIPPING

Please let me know if this is a gift requiring shipping to a different address than purchaser.

4:RETURNS

I always aim to provide 100% satisfaction with my products. I know, from personal experience, that sometimes things are different than they appear online. If at all dissatisfied with any purchase, please return within 10 days for a full refund. Purchaser will be responsible for return shipping costs. Custom work cannot be returned. Although I try to take the best photos possible, Items may appear a different color depending on monitor used. If a product arrives damaged, please notify me via email @MATart75@gmail.com or convo me and include pictures please. Notification must be within 48 hours of receiving item.  
For commissions paid in full, up front, if not satisfied, I will refund 50% of the cost. 50% will be kept by me for cost of supplies and my time. I will also keep the product.

© 2016 by Melissa A. Torres Art, LLC. Proudly created with Wix.com

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